- Products are shipped from our warehouse, located in Karnal, via reputed courier agencies.
- Orders are typically delivered within 3-7 working days.
- For locations in difficult coverage zones, delivery may take 10-12 days.
How the Shipping of Products Takes Place?
- After placing an order, the pick-up is scheduled for further processing within 1-2 days.
- If the order is placed on weekends or holidays, it will be processed on the next working day.
- We do not ship products on Sundays and Saturdays after 4:00 PM.
- After shipping, customers receive a tracking link on registered WhatsApp number and email address.
- Delivery typically takes 5-7 days from the date of order placement, depending on the customer’s location.
- The estimate delivery time may vary slightly from State to State & Metro to Non-Metro City. Days are calculated as working days, excluding Sundays & Holidays.
- Orders to tribal and rural areas may take longer, and customers are requested to allow additional time for delivery.
- If delivery exceeds the estimated time, customers can contact us via email, phone, or live chat for assistance
Shipment Speed and Delivery Charges
- We at Pain Expert ship our products pan India.
- Minimum order value should be above Rs. 100.
- A minimum shipping fee of Rs. 49/- will be levied on orders below Rs. 449/-.
Cancellation Policy after placing the Order
- Orders cannot be canceled if the request is made after 24 hours of placing the order.
Return, Refund and Exchange Policy
- Dr. Ortho strives to offer the best shopping experience but does not accept returns of:
- Used products or opened seal
- Products with tampered or missing serial numbers, labels, or price tags.
- Requests made outside the allowed return/exchange time period.
- Dr. Ortho is not responsible for any damage caused after product delivery.
- For any quality issues with delivered products, you can contact customer care
- Customers are eligible for an exchange if the product is delivered in a broken or damaged condition (damages after delivery are not exchangeable).
- Exchange requests will be considered only if notified within 3 days of delivery.
- If you fail to notify us within this time frame, no refund, replacement, or return will be processed.
- Once we receive the returned product, the refund process will be initiated.
- Refunds typically take 3-5 working days to reflect in the customer’s account.
Any purchased good would be eligible for return/replace/refund only if fulfills the following conditions….
- Sold/ delivered in physically damaged condition
- Any missing part or accessory
- Product is not used
- Product packaging is not opened
- Once we receive the returned product, the refund process will be initiated.
- Refunds typically take 3-5 working days to reflect in the customer’s account.
Important Points need to be considered for the whole process:
- We can exchange or return any product if the received item is unused, intact, saleable and in an undamaged condition with original packaging and receipt.
- Return and exchange requests will be subjected to checking and inspection by Dr. Ortho Team.
- The product should be in its original packaging & with the product invoice.
- Postage & shipping will not be refunded.
- Once your request accompanied with return or exchange or refund is accepted, the further process can take 7-21 working days to get it complete.